Only legit entities, persons, and organizations that are permitted to conduct operations and receive funds in their country are eligible to apply to use BEST ONE Services. The funds transferred via BEST ONE must serve the same purpose stated in the registration application and be in line with the licensed activities of the Merchants. The business name that appears on the invoices must represent the Merchant and the activities they perform. Merchants that are less than 16 years old must be represented by their legal guardian as per the laws of the countries where they operate. The applying entity/ person agrees that at any point of time, BEST ONE, may request additional information or an update on the information provided previously. Information that might be requested include but not limited to prove of identity, business controls and procedures, financial information, licenses, invoices, delivery notes, or other information as might be required. Failure to provide required information may result in discontinue of the service and termination of the contract. You agree to update us with any changes to your business, including but not limited to change of business nature, change in ownership, change in transactions volumes and changes in geographies of operations. BEST ONE gives unexclusive and untransferable license to its Users to utilize its services. The User shall not use BEST ONE services to receive funds on behalf of websites or sub-merchants that are not approved by BEST ONE. When registering to BEST ONE, and upon approval of your application and completion of the onboarding process, you will have access to your account on BEST ONE Platform, where you can review the payment processes via our Dashboards. You can also request additional services, communicate with the support team, and request change the bank details through BEST ONE Platform. The present contract shall be governed by the laws in force in the country where BEST ONE is operating, and any dispute arise between the two parties or due to executing it shall fall within the jurisdiction of the courts of this country. BEST ONE has the right to request signing additional contracts or addendums with the User.

You must not use BEST ONE services to conduct any restricted activities or deal with restricted entities stated by BEST ONE or restricted by the country of your operations, including: Those persons about whom information is available indicating possible involvement in criminal activities or which are included in any public list (blacklist) concerning criminal activities, drug trafficking, terrorism and/or organized crime. Persons with businesses that due to the nature of their business make it impossible to verify its legitimacy or the source of its funds, or those whose funds are inconsistent with their financial status. Persons who refuse to provide the information or documentation required to obtain verification of the activities or the source of the funds or who provide documentation of doubtful legality or legitimacy or which has been manipulated. Legal entities whose shareholders or control structure cannot be determined. Exchange offices, money transmitters and other similar entities that are not officially authorized. Financial institutions resident in countries or territories without being physically present there (also referred to as "shell banks") and which do not belong to a regulated financial group. Any Non Islamic Sharia Compliant business. Sub-agents. Cryptocurrency companies / Cryptocurrency exchanges platforms. Businesses which deal directly or indirectly with sanctioned Countries, including Iran, Syria, South Sudan, North Korea, Cuba, Eritrea, Central African Republic. Merchants who do not provide sufficient information to verify their identity, or the identity of the Ultimate Beneficial Owner/s. Merchants or the Ultimate Beneficial Owner/s of the Customer against whom, sanctions are applied on the basis of decisions by the United Nations, HM Treasury, European Union, OFAC, or Compliance to be consulted if the name is matching with any other sanctions list. Merchants or the Ultimate Beneficial Owner/s of the Customer resident in sanctioned jurisdictions including Iran, Syria, Sudan, North Korea, Cuba, Eritrea, Central African Republic…etc. Casinos and betting entities, including online gambling companies. Merchants who provide financial services without central bank approvals (Eg: Unauthorized Private investments, exchange companies, pooling of funds or hawala etc). Charities and Non for-profit organizations which are not approved and regulated by Ministry of Social Affairs and labour. Anonymous and Nominee Accounts in fictitious names. Numbered Accounts on which the owner is identified by a number instead of a name Merchants with Incomplete Due Diligence or who’s DD can’t be performed due to ambiguity, or uncertainty around information provided. Restricted activities or entities might be updated at any point of time Registration and onboarding The email is used by the applicants to register for BEST ONE Services shall be deemed the official email for all communications. The applying party agrees to use email verification to approve the contract terms and conditions, as well as all information related to the User. The application fields must be filled, and all required documents submitted prior to the approval of any application. All information communicated by the client to MyFatoorah, by any type of media, written or verbally must be genuine and accurate. All required information must be submitted within 14 days from registration. Incomplete applications will be automatically terminated afterwards. New applicants may conduct up to 5 transactions prior to approval, but the transactions will not be settled in the bank account of the applicant before the completion of the onboarding process. Transactions related to rejected applicants will not be settled and will be refunded to the sources.

We may hold suspicious transactions and require supporting evidence prior to transferring the funds to the bank account of the User. If the User failed to provide sufficient evidence for the legitimacy of the transaction, BEST ONE would have the right to take necessary actions such as refund of the payment, termination of the account, and reporting the incident to the concerned parties without informing the Users or obtaining their consent. Information that might be shared with the concerned financial institutions or official bodies may include personal information about the User, Transactions information, and other information, as necessary. The Users agree not to object any held amounts or refunded amounts in case they did not provide valid justification and documentation as evidence for the legitimacy and accuracy of their transactions. Settlements of transactions and deposits of funds are usually done within 24 business hours or the next business day unless the User requests different time intervals for settlement and deposits of funds. BEST ONE may hold payment of transactions for unspecified period if BEST ONE found that the transactions might be unlawful or suspicious. The settlement is done as per the bank details provided when registering to use BEST ONE services. The User may request changing the bank details through BEST ONE Platform or by official email. The User can use the "Refund" option to refund whole of part of specific transactions back to their source only. The User must have sufficient funds in its account with BEST ONE to use the "Refund" option. We may hold a reserve of a specific amount that is calculated by BEST ONE from the transactions of high-risk clients. Such reserve will be settled upon the closure of the User’s account in BEST ONE, in case it was not utilized. If transactions are not transferrable to your bank account, and you were not able to provide us with functional bank details for more than 30 days, BEST ONE has the right to refund the amounts to the source or consider your account as abandoned. This will result in suspension of the account, and BEST ONE will hold the funds or deliver the funds to other bodies at the sole discretion of BEST ONE. BEST ONE has the right to directly deduct its fees from the funds of the transactions made by the User during the settlement process. The User must pay any unsettled fees to BEST ONE within 5 business days.

You agree that the act of registering into MyFatoorah account is considered to be your electronic signature and sending us notifications through the "Support Function" of BEST ONE APP or Platform is considered an official notification and equivalent to physical signature. You agree that the email account used in registration is your approved email ID, and all emails received to BEST ONE from this email ID are equivalent to official letters physically signed by you or your authorized representative. You agree to receive notifications from BEST ONE on your registered email and phone number for communication purposes as well as for verification purposes (multi factor authentication)

The terms and conditions remain in effect as long as you are subscribed to BEST ONE The term of your contract with BEST ONE is one year from the date of receiving the email verification and will be updated automatically unless terminated by the User or BEST ONE. Termination of the contract will not waive the requirement of the User to provide information related to previous transactions. If you open BEST ONE account and do not provide the required information and documentation to complete the onboarding process within 14 days, your account will be terminated automatically. BEST ONE may suspend or terminate the account at any point of time and may provide the reasons for the suspension or termination via a letter sent through the registered email. Such reasons are decided based on the discretion of BEST ONE and may include but not limited to increased operations risks, suspicious transactions, prohibited activities, unlawful practices by the User, change in the operations of the User, or change in the management / ownership of the User. Records are retained for a period of 10 years post discontinuation of services